Privacy Policy

1. INTRODUCTION
This Privacy Policy governs the manner in which Nightcap collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.nightcapvenues.com website (“Site”). This privacy policy applies to the site and all products and services offered by Nightcap.

• We are committed to safeguarding the privacy of our website and service users
• This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users. In other words, where we determine the purposes and means of the processing of that personal data
• By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy
• Our website incorporates privacy controls which affect how we will process your personal data. By using privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
• In this privacy policy, “we”, “us” and “our” refer to Nightcap. For more information about us and which brands Nightcap encompasses, please see section 12.

2. CREDIT

• This privacy policy was created using a template from SEQ Legal

3. HOW WE USE YOUR PERSONAL DATA

• We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is ‘google analytics’. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
• We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, gender and date of birth to run a promotion, contest, survey or other site feature to;
  • send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
  • If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
  • If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
• We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
• Please do not supply any other person’s personal data to us.

4. PROVIDING YOUR PERSONAL DATA TO OTHERS

• We may disclose your personal data to any member of our group (Nightcap), this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonable necessary for the purposes, and on the legal bases set out in section 3 of this policy.
• We do not sell, trade, or rent users personal identification information to others.
• We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys and processing enquiries.
  • For the purposes of  CRM Marketing we use Airship. Their privacy policy can be found here: https://airship.co.uk/privacy-policy
  • For the purposes of processing enquiries we use Collins booking software provided by DesignMyNight part of The Access Group and Ticket Tailor. The DesignMyNight privacy policy can be found here: https://www.designmynight.com/privacy-policy and The Access group privacy policy can be found here: https://www.theaccessgroup.com/privacy-and-legal/ , the Ticket Tailor Policy can be found here : https://www.tickettailor.com/privacy-policy/
  • For the purpose of carrying out guest satisfaction surveys and dealing with guest feedback through Google, Facebook and Trip Advisor we use FeedItBack. Their privacy policy can be found here: https://feeditback.com/platform-privacy-notice/
  • For the purpose of our loyalty programme we use MentionMe. Their privacy policy can be found here: https://mention-me.com/help/privacy_policy_s#cookies

  5. RETAINING AND DELETING PERSONAL DATA
  This section (5) sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

  • Personal data that we process for any purpose will be kept until you expressly ask for it to be erased
  • If you believe the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate
  • Any data that is no longer needed for the purposes specified in ‘How we use personal data’ will be deleted
  • If at any point you wish for the data we store on you to be deleted, you can simply contact us by emailing data@nightcapplc.com

  6. AMENDMENTS

  • We may update this policy from time to time by publishing a new version on our website
  • You should check this page occasionally to ensure you are happy with any changes to this policy
  • We may notify you of changes to this policy by emailing you

  7. YOUR RIGHTS/ACCESS TO PERSONAL INFORMATION

  • You have the right to request access to the information we have on you. You can do this by contacting us at data@nightcapplc.com
  • . We will make sure to provide you with a copy of the data we process about you.
    • In order to comply with your request, we may ask you to verify your identity.
  • We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method.
  • For any subsequent access requests, we may charge an administrative fee.
  • If you have signed up to email marketing, you will be able to access your personal data by contacting data@nightcapplc.com where we can edit/amend/and request erasure of the data that we hold for you
  • In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes
  • In summary your rights are as follows:
    • The right to access
    • The right to rectification
    • The right to erasure
    • The right to restrict processing
    • The right to object to processing
    • The right to data portability
    • The right to complain to a supervisory authority
    • The right to withdraw consent

    8. ABOUT COOKIES

    • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    • Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    9. COOKIES THAT WE USE

    • We use cookies for the following purposes:
    • authentication – we use cookies to identify you when you visit our website and as you navigate our website
    • status – we use cookies [to help us to determine if you are logged into our website
    • personalisation – we use cookies to store information about your preferences and to personalise the website for you
    • security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
    • advertising – we use cookies to help us to display advertisements that will be relevant to you
    • analysis – we use cookies to help us to analyse the use and performance of our website and services
    • cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally

    10. COOKIES USED BY OUR SERVICE PROVIDERS

    • We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.